What to do if you see a blank screen when logging in or signing a document in Mifiel

Sometimes your browser can act up when you log in or open a document to sign it in Mifiel, leaving you with a blank screen. This isn't unique to our site, and it can usually be fixed by clearing your browsing data, such as the cache.

Below are a few quick, simple steps to clear your browser's cache and fix the problem.

Google Chrome

1. Look for the three-dot button in the upper right corner of your browser.
2. Select More tools.
3. A menu will appear with the option Clear browsing data. Click it.
4. A window will open. Click the Clear data button.

Mozilla Firefox

1. Go to the Settings section of your browser.
2. Select Privacy & Security.
3. Click Cookies and Site Data.
4. Select Clear Data.
5. Check the Cached Web Content box.
6. Click Clear.

Safari

1. Open your browser and click the Safari menu in the upper left corner.
2. Select Clear History…
3. Choose the time range you want to clear.
4. Click Clear History.

If you still see a blank screen or run into any other issues with the platform after clearing your cache, please reach out to us via chat by clicking the green button in the lower right corner of this page, and we'll be happy to help.

We recommend avoiding browsers like Internet Explorer or Edge, since they interfere with how the platform works.