--- title: I was invited to sign, but I can’t see the document in the signing portal description: What can you do if you received an email invite to sign, but you don’t see the document in the documents table after logging into your Mifiel account? --- [Skip to content](https://guia.mifiel.com/en/i-was-invited-to-sign-but-i-dont-see-the-document-in-the-my-documents-section#main-content) - [English](https://guia.mifiel.com/en/i-was-invited-to-sign-but-i-dont-see-the-document-in-the-my-documents-section) - [Español](https://guia.mifiel.com/es/me-invitaron-a-firmar-pero-no-veo-el-documento-en-la-sección-mis-documentos) English Show submenu for translations [![Mifiel logo](https://guia.mifiel.com/hs-fs/hubfs/mifiel_logo.png?width=152&height=30&name=mifiel_logo.png)](https://www.mifiel.com/en/) Open main navigation Close main navigation - - [English](https://guia.mifiel.com/en/i-was-invited-to-sign-but-i-dont-see-the-document-in-the-my-documents-section) - [Español](https://guia.mifiel.com/es/me-invitaron-a-firmar-pero-no-veo-el-documento-en-la-sección-mis-documentos) English Show submenu for translations Hi! How can we help you? - There are no suggestions because the search field is empty. 1. [Frequently Asked Questions](https://guia.mifiel.com/en?hsLang=en) 2. [Document signing](https://guia.mifiel.com/en/document-signing?hsLang=en) 3. [Common errors](https://guia.mifiel.com/en/document-signing?hsLang=en#common-errors) # I was invited to sign, but I can’t see the document in the signing portal ## Did you get an invitation to sign, but the document isn’t showing up in your Mifiel account? There are two possible reasons. Here’s what you can do in each case. ![no-pending-docs](https://guia.mifiel.com/hs-fs/hubfs/no-pending-docs.png?width=670&height=327&name=no-pending-docs.png)   There are two possible causes. Here you can see what you can do in each case. ### **a) The invitation was sent to the wrong email address** The invitation may have been sent to an email address that isn’t registered in your Mifiel account. Ask the person who invited you to confirm which address they used. If that’s the issue, you have three solutions: 1. **Sign without logging into your account.** Open the link in the invitation email to go to the signing portal, where you can review and sign any pending documents sent to that address. Note: if you sign this way, documents sent to that address won’t appear in your Mifiel account that uses a different email. 2. **Ask the document manager to [edit your signer information](https://guia.mifiel.com/como-puedo-cambiar-los-firmantes?hsLang=en)** and change your email address to the one you use to log in to your Mifiel account. 3. **To avoid this same situation in the future, we recommend [adding your other unregistered email address as an additional email (alias) to your Mifiel account.](https://guia.mifiel.com/c%C3%B3mo-agrego-correos-adicionales)** That way, you’ll see the document in your account no matter which of your addresses receives the invitation. ### **b) You were added as a viewer** The document manager may have added you as a viewer instead of a signer. In that case, the document appears in the "**Manage"** section, but you can’t sign it. If you need to sign it, ask the document owner to add you as a signer. - [Document signing](https://guia.mifiel.com/en/document-signing?hsLang=en#main-content) - [How to sign a document using the e.firma in Mifiel](https://guia.mifiel.com/en/document-signing?hsLang=en#how-to-sign-a-document-using-the-e-firma-in-mifiel) - [Features of the e.firma](https://guia.mifiel.com/en/document-signing?hsLang=en#features-of-the-e-firma) - [Common errors](https://guia.mifiel.com/en/document-signing?hsLang=en#common-errors) - [Document preparation](https://guia.mifiel.com/en/document-preparation?hsLang=en#main-content) - [Invite signers](https://guia.mifiel.com/en/document-preparation?hsLang=en#invite-signers) - [Customize the characteristics of a document](https://guia.mifiel.com/en/document-preparation?hsLang=en#customize-the-characteristics-of-a-document) - [Document management](https://guia.mifiel.com/en/document-management?hsLang=en#main-content) - [General](https://guia.mifiel.com/en/document-management?hsLang=en#general) - 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[Adding members and editing their permissions](https://guia.mifiel.com/en/organization-management?hsLang=en#adding-members-and-editing-their-permissions) - [About Mifiel](https://guia.mifiel.com/en/about-mifiel?hsLang=en#main-content) - [General information](https://guia.mifiel.com/en/about-mifiel?hsLang=en#general-information) - [Signing from the app](https://guia.mifiel.com/en/signing-from-the-app?hsLang=en) [![Chill listening crop-3](https://guia.mifiel.com/hs-fs/hubfs/logo-only-1.png?width=24&height=24&name=logo-only-1.png "Chill listening crop-3")](http://www.mifiel.com) ```json { "@context" : "https://schema.org", "@id" : "https://guia.mifiel.com/en/i-was-invited-to-sign-but-i-dont-see-the-document-in-the-my-documents-section#faq", "@type" : "FAQPage", "dateModified" : "2026-11-03", "datePublished" : "2022-06-23", "inLanguage" : "en-US", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "

Did you get an invitation to sign, but the document isn’t showing up in your Mifiel account?

There are two possible reasons. Here’s what you can do in each case.

a) The invitation was sent to the wrong email address

The invitation may have been sent to an email address that isn’t registered in your Mifiel account. Ask the person who invited you to confirm which address they used. If that’s the issue, you have three solutions:

  1. Sign without logging into your account. Open the link in the invitation email to go to the signing portal, where you can review and sign any pending documents sent to that address. Note: if you sign this way, documents sent to that address won’t appear in your Mifiel account that uses a different email.
  2. Ask the document manager to edit your signer information and change your email address to the one you use to log in to your Mifiel account.
  3. To avoid this same situation in the future, we recommend adding your other unregistered email address as an additional email (alias) to your Mifiel account. That way, you’ll see the document in your account no matter which of your addresses receives the invitation.

b) You were added as a viewer

The document manager may have added you as a viewer instead of a signer. In that case, the document appears in the “Manage” section, but you can’t sign it. If you need to sign it, ask the document manager to add you as a signer.

" }, "name" : "I was invited to sign, but I can’t see the document in the signing portal" } ], "name" : "I was invited to sign, but I can’t see the document in the signing portal", "publisher" : { "@type" : "Organization", "name" : "Mifiel", "url" : "https://www.mifiel.com" }, "url" : "https://guia.mifiel.com/en/i-was-invited-to-sign-but-i-dont-see-the-document-in-the-my-documents-section" } ```