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Frequently Asked Questions
    • Español - México
  • Español - México
Document signing
  • Document signing
    • How to sign a document using the e.firma in Mifiel
    • Features of the e.firma
    • Common errors
  • Document preparation
    • Invite signers
    • Customize the characteristics of a document
  • Document management
    • General
    • For document managers
  • Verifying a signed document and its signatures
  • Private signing process of encrypted documents
    • Creation of encrypted documents
    • Signing of encrypted documents
    • Set up of organizations and accounts
  • API integration
    • General
    • Signing widget customizations
    • Additional features
  • Plans and packets, billing and payment
    • Features
    • Pricing scheme
    • Purchasing process
    • Checking your consumption
  • Managing your e.firma and your Mifiel account
    • Features for signers
    • Your e.firma (FIEL)
  • Legal topics
    • Electronic signature regulations
  • Organization Management
    • Generating an organization in Mifiel
    • Adding members and editing their permissions
  • About Mifiel
    • General information
      Back to home
      1. Frequently Asked Questions
      2. Document signing
      • Document signing
        • How to sign a document using the e.firma in Mifiel
        • Features of the e.firma
        • Common errors
      • Document preparation
        • Invite signers
        • Customize the characteristics of a document
      • Document management
        • General
        • For document managers
      • Verifying a signed document and its signatures
      • Private signing process of encrypted documents
        • Creation of encrypted documents
        • Signing of encrypted documents
        • Set up of organizations and accounts
      • API integration
        • General
        • Signing widget customizations
        • Additional features
      • Plans and packets, billing and payment
        • Features
        • Pricing scheme
        • Purchasing process
        • Checking your consumption
      • Managing your e.firma and your Mifiel account
        • Features for signers
        • Your e.firma (FIEL)
      • Legal topics
        • Electronic signature regulations
      • Organization Management
        • Generating an organization in Mifiel
        • Adding members and editing their permissions
      • About Mifiel
        • General information

      Document signing

      Resources for document signers in Mifiel
      • How to sign without an e.firma in Mifiel using identity verification with biometrics
      • How to sign documents in Mifiel without an account using the signing portal

      How to sign a document using the e.firma in Mifiel

      • How does Mifiel protect the use of my e.firma/FIEL?
      • How do I receive and download the signed document?

      Features of the e.firma

      • How can I see the RFC associated with the e.firma/FIEL that I have?
      • What is the e.firma or FIEL, which are the files it encompasses and how does it work?

      Common errors

      • I cannot sign, I get the message "The password is incorrect"
      • What can I do if my certificate is already linked to another account?
      • What can I do if I forgot my e.firma's password?
      • I cannot sign, I get the message “You selected a .cer file that corresponds to a CSD”
      • What can I do when my e.firma files do not match?
      • The system states that my RFC is incorrect
      • When I try to sign, it says that the .cer or .key file I selected do not correspond to an e.firma issued by the SAT
      • Why am I getting the error message “The e.firma you selected has expired/has been revoked” and how can I resolve it?
      • I was invited to sign but I don’t see the document in the "My documents" section
      • How to sign documents with an e.firma other than the one I have registered
      • How do I know if I am using the right files?
      See more
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