--- title: Managing your e.firma and your Mifiel account | Frequently Asked Questions description: How to manage your account details and the e.firma associated with your account. --- [Skip to content](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account#main-content) - [English](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account) - [Español](https://guia.mifiel.com/es/manejo-de-tu-cuenta-y-tu-e-firma) English Show submenu for translations [![Mifiel logo](https://guia.mifiel.com/hs-fs/hubfs/mifiel_logo.png?width=152&height=30&name=mifiel_logo.png)](https://www.mifiel.com/en/) Open main navigation Close main navigation - - [English](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account) - [Español](https://guia.mifiel.com/es/manejo-de-tu-cuenta-y-tu-e-firma) English Show submenu for translations Hi! How can we help you? - There are no suggestions because the search field is empty. 1. 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[Managing your e.firma and your Mifiel account](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account) # Managing your e.firma and your Mifiel account How to manage your account details and the e.firma associated with your account. ## Your Mifiel account - [What to do if you see a blank screen when logging in or signing a document in Mifiel](https://guia.mifiel.com/en/blank-screen-when-logging-in-or-signing) - [How do I unlock my account?](https://guia.mifiel.com/en/unlock-account) ## Features for signers - [Errors upon managing alias](https://guia.mifiel.com/en/errors-upon-managing-alias) ## Your e.firma (FIEL) - [How to renew your e.firma (FIEL) for individuals (personas físicas)](https://guia.mifiel.com/en/renew-efirma-individuals) - [Is it possible to recover the e.firma KEY file if I lose it?](https://guia.mifiel.com/en/recover-e.firma-key-file-sat) - [How can I get my e.firma (FIEL)?](https://guia.mifiel.com/en/how-can-i-get-my-e.firma-fiel) - [How to renew your e.firma (FIEL) for legal entities (personas morales)](https://guia.mifiel.com/en/renew-efirma-legal-entities) - [My e.firma was revoked, has expired, or I renewed it. How do I update it in Mifiel?](https://guia.mifiel.com/en/how-to-update-fiel-in-mifiel) - [Document signing](https://guia.mifiel.com/en/document-signing#main-content) - [How to sign a document using the e.firma in Mifiel](https://guia.mifiel.com/en/document-signing#how-to-sign-a-document-using-the-e-firma-in-mifiel) - [Features of the e.firma](https://guia.mifiel.com/en/document-signing#features-of-the-e-firma) - [Common errors](https://guia.mifiel.com/en/document-signing#common-errors) - [Document preparation](https://guia.mifiel.com/en/document-preparation#main-content) - [Invite signers](https://guia.mifiel.com/en/document-preparation#invite-signers) - [Customize the characteristics of a document](https://guia.mifiel.com/en/document-preparation#customize-the-characteristics-of-a-document) - [Document management](https://guia.mifiel.com/en/document-management#main-content) - [General](https://guia.mifiel.com/en/document-management#general) - [For document managers](https://guia.mifiel.com/en/document-management#for-document-managers) - [Verifying a signed document and its signatures](https://guia.mifiel.com/en/verifying-a-signed-document-and-its-signatures) - [Private signing process of encrypted documents](https://guia.mifiel.com/en/private-signing-process-of-encrypted-documents#main-content) - [Creation of encrypted documents](https://guia.mifiel.com/en/private-signing-process-of-encrypted-documents#creation-of-encrypted-documents) - [Signing of encrypted documents](https://guia.mifiel.com/en/private-signing-process-of-encrypted-documents#signing-of-encrypted-documents) - [Set up of organizations and accounts](https://guia.mifiel.com/en/private-signing-process-of-encrypted-documents#set-up-of-organizations-and-accounts) - [API integration](https://guia.mifiel.com/en/api-integration#main-content) - [General](https://guia.mifiel.com/en/api-integration#general) - [Signing widget customizations](https://guia.mifiel.com/en/api-integration#signing-widget-customizations) - [Additional features](https://guia.mifiel.com/en/api-integration#additional-features) - [Plans and packets, billing and payment](https://guia.mifiel.com/en/plans-and-packets-billing-and-payment#main-content) - [Features](https://guia.mifiel.com/en/plans-and-packets-billing-and-payment#features) - [Pricing scheme](https://guia.mifiel.com/en/plans-and-packets-billing-and-payment#pricing-scheme) - [Purchasing process](https://guia.mifiel.com/en/plans-and-packets-billing-and-payment#purchasing-process) - [Billing process](https://guia.mifiel.com/en/plans-and-packets-billing-and-payment#billing-process) - [Checking your consumption](https://guia.mifiel.com/en/plans-and-packets-billing-and-payment#checking-your-consumption) - [Managing your e.firma and your Mifiel account](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account#main-content) - [Your Mifiel account](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account#your-mifiel-account) - [Features for signers](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account#features-for-signers) - [Your e.firma (FIEL)](https://guia.mifiel.com/en/managing-your-e-firma-and-your-mifiel-account#your-e-firma-fiel) - [Legal topics](https://guia.mifiel.com/en/legal-topics#main-content) - [Electronic signature regulations](https://guia.mifiel.com/en/legal-topics#electronic-signature-regulations) - [Common questions when transitioning to electronic signature](https://guia.mifiel.com/en/legal-topics#common-questions-when-transitioning-to-electronic-signature) - [Organization Management](https://guia.mifiel.com/en/organization-management#main-content) - [Generating an organization in Mifiel](https://guia.mifiel.com/en/organization-management#generating-an-organization-in-mifiel) - [Adding members and editing their permissions](https://guia.mifiel.com/en/organization-management#adding-members-and-editing-their-permissions) - [About Mifiel](https://guia.mifiel.com/en/about-mifiel#main-content) - [General information](https://guia.mifiel.com/en/about-mifiel#general-information) - [Signing from the app](https://guia.mifiel.com/en/signing-from-the-app) [![Chill listening crop-3](https://guia.mifiel.com/hs-fs/hubfs/logo-only-1.png?width=24&height=24&name=logo-only-1.png "Chill listening crop-3")](http://www.mifiel.com)